Returns Policy

Returns & Refund Policy

Returns

We accept returns within 30 days of purchase. To qualify for a return, items must be:

• Unopened, unused, and in their original packaging
• Free from any damage or signs of use

Once we receive and inspect your return, refunds will be processed within 7 business days to your original payment method.

Exceptions

Certain items are non-returnable and non-refundable, including:

• Perishable goods
• Opened or used supplements
• Final sale or clearance items
• Gift cards and digital products

How to Initiate a Return

To start a return, please contact our support team:
📧 Email: support@herbalessentialsusa.com
💬 Live Chat: Available on our website during business hours

Once your return is approved, we’ll provide you with instructions and a return shipping address. Customers are responsible for return shipping costs unless the item is incorrect, defective, or damaged upon arrival.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or refund at no extra cost.

For any further questions, feel free to reach out—we’re here to help!